Technical support for the Romteck ASE on the Fire Alarms Network is provided by Technology and Innovation (T&I) within the Department of Police, Fire and Emergency Management (DPFEM).

Initial queries are fielded by the Service Desk, logged and escalated to our technicians as appropriate. All queries or faults for installed ASE’s require a Fire Alarm ID, whilst new ASE request queries require the premise address, before any support can be provided.

For any queries relating to Permit Holder applications, the TFS Code of Practice or the ASE price list, please direct your enquiry to, buildingsafetysouth@fire.tas.gov.au.

For building Inspections direct your enquiry to tfs@fire.tas.gov.au.

Parts orders must be emailed to ase.support@dpfem.tas.gov.au with an accompanying purchase order and include the shipping details. ASE kits and parts are dispatched to the delivery address provided on the purchase order. Collection of equipment may be offered, but is dependent on staffing and/or current Health advice. T&I do not have capacity to support a drop-in service.

For all other technical support, requests or queries please contact T&I via email or phone on the below contact details. Any ASE or parts requested to be returned to T&I should be shipped or posted.

Our contact details are:

Technology and Innovation
Level 3, 70 Collins St
Hobart TAS 7000
03 6173 2291
ase.support@dpfem.tas.gov.au

Please note for Form 6.9 – Upgrade installed ASE, the TFS require an individual email per premise with one Form 6.9 and one Purchase Order attached to be sent to tfs@fire.tas.gov.au.