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ASE Information

Technical support for the Romteck ASE on the Fire Alarms Network is provided by
Communication Services and Technology (CST), a unit of Technology and Innovation within the Department of Police, Fire
and Emergency Management (DPFEM).
 
Initial queries are fielded by the CST Service Desk, logged and escalated to our
technicians as appropriate. All queries or faults for installed ASE's require a Fire Alarm ID,
whilst new ASE request queries require the premise address, before any support can be
provided.

For any queries relating to Permit Holder applications, the TFS Code of Practice or the
ASE price list, please direct your enquiry to, buildingsafetysouth@fire.tas.gov.au.

For building Inspections direct your enquiry to fire@fire.tas.gov.au.

Parts orders must be emailed to CST@dpfem.tas.gov.au with an accompanying purchase
order and include the shipping details. ASE kits and parts are dispatched to the delivery
address provided on the purchase order. Collection of equipment may be offered, but is
dependent on current Health advice. CST do not have capacity to support a drop-in
service.

For all other technical support, requests or queries please contact CST via email or phone
on the below contact details. Any ASE or parts requested to be returned to CST
should be shipped or posted.

Our contact details are:

Communication Systems and Technology
32 Bathurst St
Hobart TAS 7000
03 6173 2291
CST@dpfem.tas.gov.au

ASE INFORMATION

ASE Pricelist 2022-2023
ASE Standard Kits and Parts Guide (V1.0)
ASE Antenna Guide (V1.1)
ASE Video: CST Demonstration of ASE 3118 Startup
ASE Video: CST Demonstration of ASE Isolate and TEST modes
ASE Support
ASE FAQ
ASE Quick Start Guide
ASE Installation Guidelines
Assistance Guide to Improve LTE Signal
ASE Fault Finding Guide for Contractors
ASE Guide to wiring Skytron Resistor Board for TFS issued ASE (V1.1)

TFS CODE OF PRACTICE FORMS

Any requests which require a TFS Code of Practice form, must be submitted to
fire@fire.tas.gov.au as per the instructions contained in the TFS Code of Practice.

Form 6.1 - Installers Start Work Notification
Form 6.2 - Alarm Signalling Equipment (ASE) Application
Form 6.3 - Systems Connection Application
Form 6.4 - Application for Alarm Signalling Equipment Alteration
Form 6.5 - Transfer of Ownership of a Fire Protection System Notification
Form 6.6 - Disconnection of Monitored Fire Protection System
Form 6.7 - Advice from Service Provider
Form 6.8 - Notification of Defect
Form 6.9 - (V2.2) - Application to upgrade installed ASE to ASE 3118

Please note for Form 6.9 - Upgrade installed ASE, the TFS require an individual email per premise with one Form 6.9 and one Purchase Order attached to be sent to fire@fire.tas.gov.au.