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Do these things to safely escape a fire

  • Get down, get low, get out - smoke is poisonous, get underneath it on your hands and knees, and crawl to the nearest safe exit.
  • Shut the doors behind you to stop the spread of fire.
  • Shout Fire! Fire! Fire! to warn others.
  • Ensure everyone is out of the building.
  • Get out and stay out - never go back inside.
  • Go to your safe meeting place - such as your letterbox.
  • Call triple zero ‘000’ from a mobile or a neighbour’s phone.
  • Wait for the Fire Service to arrive.

Download What to do in a fire Factsheet >
What to do in a fire

Emergency Calls

Call triple zero '000'

  • Ask for Fire, Police or Ambulance
  • Stay calm, don't shout, speak slowly and clearly.
  • When asked give the:
    State you live in, Street number, Street name, Suburb, Nearest cross street.

Dial Triple Zero - 000

If you are deaf, hard of hearing or have a speech impairment, there are six ways of contacting emergency services.

If you find yourself in an emergency which is either life threatening or where time is critical, you can contact fire services, police or ambulance:

  • By TTY – dial 106.
  • By internet relay – and ask for triple zero (000).
  • By captioned relay – and ask for triple zero (000).
  • By SMS relay – text 0423 677 767.
  • By video relay – login to Skype and contact one of the NRS contact names.
  • By ordinary phone – dial 1800 555 727 and ask for triple zero (000).

Further information

relayservice.gov.au/making-a-call/emergency-calls/ or relayservice.gov.au

Calls to 106 and 000 are FREE 24 hours a day, every day.